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Employment

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Do Something That You Believe In!

Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work. What type of organization would you choose? Would it be a health advocacy organization? A youth service organization? A prevention, education and training organization? Girl Scouts of the Green and White Mountains is all this and more.

Our Council's vision encompasses developing self-esteem, encouraging personal growth, recognizing and addressing gender bias, appreciating diversity, fostering shared values, and developing and using resources effectively.


View some of our current openings here. Click title to reveal job descriptions.

Accounting Assistant
Position Title:             Accounting Assistant
Department: Finance
Reports to: Director of Finance

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

Accounting Assistant supports the Director of Finance in accounts receivable, accounts payable, credit card management, employee expense reimbursements, and product sales collections in accordance with Council finance policies.

MAJOR ACCOUNTABILITIES:

  1. Responsible for daily cash receipts control, cash reconciliation, internal paperwork distribution, and entry into the accounting software system. Included in these responsibilities is the preparation of year-end audit schedules.
  2. Responsible for accounts payable control, vendor database management, invoice processing, cash disbursements, and entry into the accounting software system. Included in these responsibilities is the preparation of annual Federal form 1099s, and year-end audit schedules.
  3. Responsible for the Council’s accounts receivable collection of overdue accounts. Included in these responsibility is tracking collection payments, working with debtors and collection agencies, maintaining and distributing the debtor delinquency list for internal management purposes, and preparation of year-end audit schedules.
  4. Responsible for processing the Council’s employee credit card program, including distribution of monthly statements, verification of supporting documentation, proper Council signature authority, and entry into the accounting software system.
  5. Responsible for the bi-weekly review and accuracy of employee expense reimbursements for submission to payroll, including verification of supporting documentation and proper Council signature authority.
  6. Coordinate product sales troop ACH sweep activity with the Finance Director, including preparation of troop bank files from the product sales vendor databases, uploading of customer payments received to the product sale vendor databases, and submitting periodic collection reports. Included in these responsibilities is the preparation of year-end audit schedules.
  7. Coordinate and control the issuance of Council certificates of insurance to the public.
  8. Special projects.
  9. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  • 5-10 years of experience working in an accounting environment in a support role
  • Customer service and communication skills
  • Proficient with all Microsoft Office applications, especially Excel & Outlook
  • Ability to learn and use multiple software applications and databases
  • Ability to operate office machines and knowledge of basic office procedures
  • Valid Driver’s License and ability to travel to trainings on occasion

ESSENTIAL FUNCTIONS:

  • General knowledge of accounting principles and practices
  • Ability to communicate effectively, both orally and in writing with the use of multiple communication technologies
  • Strong attention to detail and a focus on accuracy
  • Proficiency with Excel to include creating and editing spreadsheets and formulas
  • Ability to organize time effectively
  • Ability to meet deadlines, manage multiple tasks and work in a fast-paced environment with speed and accuracy
  • Ability to work both independently and as part of a team
  • Ability to lift 25 lbs.


The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Customer Care and Retail Specialist
Position Title:             Customer Care and Retail Specialist
Department: Operations
Reports to: Team Lead, Customer Care

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Customer Care and Retail Specialist serves as the first point of contact for inquiries via phone, email, in-store customers, or other written communications.  She or he is responsible for providing the highest-level of customer service to all members and customers and must have extensive Girl Scout knowledge coupled with a strong understanding of how the council operates.  The Customer Care and Retail Specialist will spend their time between both Customer Care and Retail departments based on business needs.

MAJOR ACCOUNTABILITIES:

  1. Provide exemplary customer service in person and on the phone to customers and volunteers.
  2. Creates a welcoming atmosphere whether in-person or the phone; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including email, phone, and other written communication utilizing the GSGWM case management data base and other store resources as needed.
  3. Responds to all inquiries in an appropriate, prompt, and efficient manner; working to provide a positive customer experience; clarifies information, researches issues, locates, and delivers findings; updates case management data base with new information as necessary.
  4. Required to utilize and operate all POS and operating systems to ensure inventory accuracy.
  5. Responsible for receiving shipments, stocking shelves, and other in-store related tasks when time allows.
  6. Partners with Tier-2 experts to complete customer inquiries that require elevation; elevate inquiries as necessary to the proper queues.
  7. Coaches and anticipates volunteer needs and provides value added information.
  8. Utilizes the Council’s member relationship management systems to manage, support, and track interactions with volunteers by entering information timely and accurately.
  9. Proactively secures solutions/responses for the council’s case management data base.
  10. Provides administrative support as needed to include filing, data entry [i.e. program support, data clearing queries], equipment check out, and front desk staffing.
  11. Prepares a variety of status reports including activity, follow-up, and adherence to goals.
  12. Works with cross-functional teams to develop innovative techniques to ensure ongoing support for council strategic plans and goals.
  13. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.
  14. Promotes and assists with Council wide programs, activities, public relations and fund development endeavors.
  15. Performs other duties as assigned.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

  • Associate Degree with 1 year customer service experience or a High School degree or GED with a minimum of 3 years customer service call center experience or an equivalent combination of education and experience; knowledge and application of effective customer service principles.
  • Able to sit upright and view computer screen for several hours at a time.
  • Previous experience providing administrative support in an office environment.
  • Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems or other data tracking systems.
  • Ability to lift up to 35 lbs.
  • Believes in and supports the mission of the Girl Scouts.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Customer Service skills
  • Active Listening
  • Interpersonal Relationship Building
  • Oral and Written Communication
  • Organization
  • Problem Solving
  • Detail Oriented
  • Goal Driven
  • Computer skills

WORK SCHEDULE:

  • Traditional and occasional non-traditional work hours
  • Office work environment
  • Works independently and as part of a cross functional team
  • Some travel may be required  

EQUIPMENT/SOFTWARE USED:

  • Customer relationship management system
  • Salesforce experience preferred
  • Microsoft Office Suite
  • POS system /OpSuite software (Laptop based register system)


The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Customer Care Specialist
Position Title:             Customer Care Specialist
Department: Customer Relations & Sales
Reports to: Team Lead, Customer Care

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Customer Care Specialist serves as the first point of contact for inquiries via phone, email or other written communication.  The Customer Care Specialist is responsible for providing the highest level of customer service to all members and customers, both external and internal.

IN THIS POSITION YOU WILL:

  1. Creates a welcoming atmosphere when answering incoming calls and requests; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including email, phone, and other written communication utilizing the GSGWM case management data base.
  2. Responds to all inquiries in an appropriate, prompt, and efficient manner; working to provide a positive customer experience; clarifies information, researches issues, locates, and delivers findings; updates case management data base with new information as necessary.
  3. Partners with Tier-2 experts to complete customer inquiries that require elevation; elevate inquiries as necessary to the proper queues.
  4. Coaches and anticipates volunteer needs and provides value added information.
  5. Utilizes the Council’s member relationship management systems to manage, support, and track interactions with volunteers by entering information timely and accurately.
  6. Proactively secures solutions/responses for the council’s case management data base.
  7. Provides administrative support as needed to include filing, data entry [i.e. program support, data clearing queries], equipment check out, and front desk staffing.
  8. Prepares a variety of status reports including activity, follow-up, and adherence to goals.
  9. Works with cross-functional teams to develop innovative techniques to ensure ongoing support for council strategic plans and goals.
  10. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.
  11. Promotes and assists with Council wide programs, activities, public relations and fund development endeavors. 
  12. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Associate Degree with 1 year customer service experience or a High School degree or GED with a minimum of 3 years customer service call center experience or an equivalent combination of education and experience; knowledge and application of effective customer service principles.
  • Able to sit upright and view computer screen for several hours at a time.
  • Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems or other data tracking systems.
  • Ability to lift 35 lbs.
  • Believes in and supports the mission of the Girl Scouts.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Customer Service skills
  • Active Listening
  • Interpersonal Relationship Building
  • Oral and Written Communication
  • Organization
  • Problem Solving
  • Detail Oriented
  • Goal Driven
  • Computer Skills

WORK SCHEDULE:

  • Traditional and occasional non-traditional work hours
  • Office work environment
  • Works independently and as part of a cross functional team
  • Some travel may be required

EQUIPMENT/SOFTWARE USED:

  • Customer relationship management system
  • Salesforce experience preferred
  • Microsoft Office Suite


The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Membership Growth Specialist
Position Title:             Membership Growth Specialist
Department: Mission Delivery
Reports to: Assistant Director, Mission Delivery

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Membership Growth Specialist is responsible for successfully culminating recruitment efforts by collecting leads and converting prospective members into registered members for their assigned areas. She/he is responsible for securing increased adult volunteer participation needed to implement Girl Scouting within an assigned area. He or she will work to increase awareness and participation in Girl Scouts through a variety of in person meetings, Discover Girl Scouts events, presentations, and networking opportunities with community organizations, corporations, schools, educators, faith-based intuitions, and other community constituents within an assigned geographic area or throughout all regions of the Council as assigned.

IN THIS POSITION YOU WILL:

  1. Assists in achieving the council’s corporate goals for girl and adult membership through implementing membership strategies in assigned areas.
  2. Supports implementation of membership recruiting marketing strategies outlined in the council’s strategic plan, annual business plan and/or other council goals primarily through Discover Girl Scouts (DGS) events, lead generation events, and follow-up phone calls with prospective members.
  3. Follows up on new leads and referrals resulting from field activity in a timely fashion by scheduling DGS events to convert leads to members.
  4. Works with the Assistant Director to determine and develop innovative techniques to ensure the effective delivery of recruitment strategies.
  5. Promotes and assists with Council wide programs, activities, public relations, fund development endeavors, reregistration events, and partnership building.
  6. Collaborates with other departments when necessary to provide proper messaging and appropriate material.
  7. Ensures Leads are entered into Salesforce.
  8. Prepares reports as required.
  9. Works with a cross functional team to develop innovative techniques to ensure ongoing effective delivery of the recruitment strategies.
  10. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to all.
  11. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience in sales, recruiting, marketing or related field.
  • Proven sales experience dealing directly with customers preferred.
  • Car and valid driver’s license necessary to carry out assignments.
  • Belief in and supports the mission of the Girl Scouts.
  • Membership in Girl Scouts is strongly encouraged.

REQUIREMENTS:

  • Must be able to lift up to 25 lbs.
  • Proficient computer skills.
  • Previous customer service experience preferred.
  • Successfully complete Volunteer Management Process, including application, interview, background check, references.
  • Become a registered member of GSUSA.
  • Provide information to update application and contact information as changes occur.
  • Provide updated information that may affect background screening results.

LANGUAGE SKILLS:

  • Excellent, effective English language abilities, both oral and written

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Self-management and Confidence.
  • Active Listening
  • Sales Ambition
  • Marketing Knowledge
  • Interpersonal Relationship Building
  • Ability to lift 35lbs
  • Sales skills
  • Customer Service
  • Organization
  • Detail Oriented
  • Goal Driven

WORK SCHEDULE/CONDITIONS:

  • This is a full time position
  • Frequent travel through the Council to accomplish tasks and lead events
  • Schedule includes up to four evenings a week and occasional weekend support for Council initatives
  • Works independently and as part of a cross functional team
  • Able to sit upright and view computer screen for several hours at a time

EQUIPMENT/SOFTWARE USED:

  • General office equipment
  • Customer relationship management system
  • Microsoft Office Suite
  • Salesforce

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Overview of Benefits
 

Girl Scouts of the Green and White Mountains offers flexible work schedules and an environment which supports our core values of respect and cooperation. Our comprehensive benefits package includes:

Medical/Health Insurance
Dental Insurance
Paid Vacations/Sick/Personal Time
401K
Long- and Short-Term Disability Coverage and Life Insurance
11 Paid Holidays Per Year

We also offer some insurance coverage to both employees and volunteers.