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Employment

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Do Something That You Believe In!

Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work. What type of organization would you choose? Would it be a health advocacy organization? A youth service organization? A prevention, education and training organization? Girl Scouts of the Green and White Mountains is all this and more.

Our Council's vision encompasses developing self-esteem, encouraging personal growth, recognizing and addressing gender bias, appreciating diversity, fostering shared values, and developing and using resources effectively.


View some of our current openings here. Click title to reveal job descriptions.

Customer Care and Retail Specialist

Position Title:            Customer Care and Retail Specialist
Department:
              Operations
Reports to:
                Team Lead, Customer Care

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Customer Care and Retail Specialist serves as the first point of contact for inquiries via phone, email, in-store customers, or other written communications.  She or he is responsible for providing the highest-level of customer service to all members and customers and must have extensive Girl Scout knowledge coupled with a strong understanding of how the council operates.  The Customer Care and Retail Specialist will spend their time between both Customer Care and Retail departments based on business needs.

MAJOR ACCOUNTABILITIES:

  1. Provide exemplary customer service in person and on the phone to customers and volunteers.
  2. Creates a welcoming atmosphere whether in-person or the phone; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including email, phone, and other written communication utilizing the GSGWM case management data base and other store resources as needed.
  3. Responds to all inquiries in an appropriate, prompt, and efficient manner; working to provide a positive customer experience; clarifies information, researches issues, locates, and delivers findings; updates case management data base with new information as necessary.
  4. Required to utilize and operate all POS and operating systems to ensure inventory accuracy.
  5. Responsible for receiving shipments, stocking shelves, and other in-store related tasks when time allows.
  6. Partners with Tier-2 experts to complete customer inquiries that require elevation; elevate inquiries as necessary to the proper queues.
  7. Coaches and anticipates volunteer needs and provides value added information.
  8. Utilizes the Council’s member relationship management systems to manage, support, and track interactions with volunteers by entering information timely and accurately.
  9. Proactively secures solutions/responses for the council’s case management data base.
  10. Provides administrative support as needed to include filing, data entry [i.e. program support, data clearing queries], equipment check out, and front desk staffing.
  11. Prepares a variety of status reports including activity, follow-up, and adherence to goals.
  12. Works with cross-functional teams to develop innovative techniques to ensure ongoing support for council strategic plans and goals.
  13. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.
  14. Promotes and assists with Council wide programs, activities, public relations and fund development endeavors.
  15. Performs other duties as assigned.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

  • Associate Degree with 1 year customer service experience or a High School degree or GED with a minimum of 3 years customer service call center experience or an equivalent combination of education and experience; knowledge and application of effective customer service principles.
  • Able to sit upright and view computer screen for several hours at a time.
  • Previous experience providing administrative support in an office environment.
  • Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems or other data tracking systems.
  • Ability to lift up to 35 lbs.
  • Believes in and supports the mission of the Girl Scouts.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Customer Service skills
  • Active Listening
  • Interpersonal Relationship Building
  • Oral and Written Communication
  • Organization
  • Problem Solving
  • Detail Oriented
  • Goal Driven
  • Computer skills

WORK SCHEDULE:

  • Traditional and occasional non-traditional work hours
  • Office work environment
  • Works independently and as part of a cross functional team
  • Some travel may be required  

EQUIPMENT/SOFTWARE USED:

  • Customer relationship management system
  • Salesforce experience preferred
  • Microsoft Office Suite
  • POS system /OpSuite software (Laptop based register system)


The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Customer Care Specialist

Position Title:  Customer Care Specialist
Department:    
Customer Relations & Sales
Reports to:      
 Team Lead, Customer Care

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Customer Care Specialist serves as the first point of contact for inquiries via phone, email or other written communication.  The Customer Care Specialist is responsible for providing the highest level of customer service to all members and customers, both external and internal.

IN THIS POSITION YOU WILL:

  1. Creates a welcoming atmosphere when answering incoming calls and requests; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including email, phone, and other written communication utilizing the GSGWM case management data base.
  2. Responds to all inquiries in an appropriate, prompt, and efficient manner; working to provide a positive customer experience; clarifies information, researches issues, locates, and delivers findings; updates case management data base with new information as necessary.
  3. Partners with Tier-2 experts to complete customer inquiries that require elevation; elevate inquiries as necessary to the proper queues.
  4. Coaches and anticipates volunteer needs and provides value added information.
  5. Utilizes the Council’s member relationship management systems to manage, support, and track interactions with volunteers by entering information timely and accurately.
  6. Proactively secures solutions/responses for the council’s case management data base.
  7. Provides administrative support as needed to include filing, data entry [i.e. program support, data clearing queries], equipment check out, and front desk staffing.
  8. Prepares a variety of status reports including activity, follow-up, and adherence to goals.
  9. Works with cross-functional teams to develop innovative techniques to ensure ongoing support for council strategic plans and goals.
  10. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.
  11. Promotes and assists with Council wide programs, activities, public relations and fund development endeavors. 
  12. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Associate Degree with 1 year customer service experience or a High School degree or GED with a minimum of 3 years customer service call center experience or an equivalent combination of education and experience; knowledge and application of effective customer service principles.
  • Able to sit upright and view computer screen for several hours at a time.
  • Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems or other data tracking systems.
  • Ability to lift 35 lbs.
  • Believes in and supports the mission of the Girl Scouts.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Customer Service skills
  • Active Listening
  • Interpersonal Relationship Building
  • Oral and Written Communication
  • Organization
  • Problem Solving
  • Detail Oriented
  • Goal Driven
  • Computer Skills

WORK SCHEDULE:

  • Traditional and occasional non-traditional work hours
  • Office work environment
  • Works independently and as part of a cross functional team
  • Some travel may be required

EQUIPMENT/SOFTWARE USED:

  • Customer relationship management system
  • Salesforce experience preferred
  • Microsoft Office Suite


The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Membership Growth Specialist

Position Title:  Membership Growth Specialist
Department:    
Mission Delivery
Reports to:      
 Assistant Director, Mission Delivery

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Membership Growth Specialist is responsible for successfully culminating recruitment efforts by collecting leads and converting prospective members into registered members for their assigned areas. She/he is responsible for securing increased adult volunteer participation needed to implement Girl Scouting within an assigned area. He or she will work to increase awareness and participation in Girl Scouts through a variety of in person meetings, Discover Girl Scouts events, presentations, and networking opportunities with community organizations, corporations, schools, educators, faith-based intuitions, and other community constituents within an assigned geographic area or throughout all regions of the Council as assigned.

IN THIS POSITION YOU WILL:

  1. Assists in achieving the council’s corporate goals for girl and adult membership through implementing membership strategies in assigned areas.
  2. Supports implementation of membership recruiting marketing strategies outlined in the council’s strategic plan, annual business plan and/or other council goals primarily through Discover Girl Scouts (DGS) events, lead generation events, and follow-up phone calls with prospective members.
  3. Follows up on new leads and referrals resulting from field activity in a timely fashion by scheduling DGS events to convert leads to members.
  4. Works with the Assistant Director to determine and develop innovative techniques to ensure the effective delivery of recruitment strategies.
  5. Promotes and assists with Council wide programs, activities, public relations, fund development endeavors, reregistration events, and partnership building.
  6. Collaborates with other departments when necessary to provide proper messaging and appropriate material.
  7. Ensures Leads are entered into Salesforce.
  8. Prepares reports as required.
  9. Works with a cross functional team to develop innovative techniques to ensure ongoing effective delivery of the recruitment strategies.
  10. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to all.
  11. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience in sales, recruiting, marketing or related field.
  • Proven sales experience dealing directly with customers preferred.
  • Car and valid driver’s license necessary to carry out assignments.
  • Belief in and supports the mission of the Girl Scouts.
  • Membership in Girl Scouts is strongly encouraged.

REQUIREMENTS:

  • Must be able to lift up to 25 lbs.
  • Proficient computer skills.
  • Previous customer service experience preferred.
  • Successfully complete Volunteer Management Process, including application, interview, background check, references.
  • Become a registered member of GSUSA.
  • Provide information to update application and contact information as changes occur.
  • Provide updated information that may affect background screening results.

LANGUAGE SKILLS:

  • Excellent, effective English language abilities, both oral and written

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Self-management and Confidence.
  • Active Listening
  • Sales Ambition
  • Marketing Knowledge
  • Interpersonal Relationship Building
  • Ability to lift 35lbs
  • Sales skills
  • Customer Service
  • Organization
  • Detail Oriented
  • Goal Driven

WORK SCHEDULE/CONDITIONS:

  • This is a full time position
  • Frequent travel through the Council to accomplish tasks and lead events
  • Schedule includes up to four evenings a week and occasional weekend support for Council initatives
  • Works independently and as part of a cross functional team
  • Able to sit upright and view computer screen for several hours at a time

EQUIPMENT/SOFTWARE USED:

  • General office equipment
  • Customer relationship management system
  • Microsoft Office Suite
  • Salesforce

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Marketing Coordinator, Vendor Program Partnerships and Events

Position Title:  Marketing Coordinator, Vendor Program Partnerships and Events
Department:    
Sales, Marketing, Events
Reports to:      
 Director, Sales, Marketing, Events

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Marketing Coordinator for Vendor Program Partnerships and Events will identify businesses and organizations that meet the council strategic goals and program guidelines to provide unique and high quality opportunities to our membership, based on the Girl Scout Leadership Experience.  She or he will be responsible for researching and coordinating Program Vendor Partnerships and promoting the value of Girl Scouts.  This position is the liaison between the Vendor and the Program team but is not responsible for creating programming or defining outcomes.  She or he will serve as the point of contact for the entire council, and will develop and manage the process to coordinate and streamline internal and external communications. In addition, she or he will support council-wide events in an administrative capacity to assist in organizing, and communicating with vendors, venues, and others as needed.

IN THIS POSITION YOU WILL:

  1. Responsible for building and maintaining relationships with businesses and organizations as partners, as defined and outlined by the Girl Scout Leadership Experience, our council strategic goals and the program department.  The focus will be to identify various organizations and vendors that could provide a variety of age appropriate program opportunities for girls across our council.
  2. She/he develops and manages appropriate council systems, processes, resources, and infrastructure to support the delivery of leadership and cross-cultural opportunities.
  3. Promotes the value of partnering with the Girl Scouts to outside groups in coordination with all areas of council.
  4. Maintains vendor and event contacts in an organized and accessible format as directed by their supervisor.
  5. Serves as point of contact for vendors in regards to partner events. Coordinates communication to vendors and registrants for events.
  6. Responsible for ongoing solicitation of feedback from both businesses, partners, members, girls, and council staff to evaluate programs and potential opportunities to leverage the partnership.
  7. It’s imperative -- the understanding that everyone in Girl Scouting--including our partners--has a role in protecting the Girl Scout name and marks against inconsistent, unauthorized, and unlicensed use. Careful presentation of our products and our messages safeguards and strengthens the overall brand.
  8. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience in a related field
  • Two years’ experience working with sales, marketing or program development
  • Car and valid driver’s license necessary to carry out assignments.

LANGUAGE SKILLS:

  • Effective and persuasive communicator, both oral and written.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of or willingness to learn Girl Scout program, policies, standards, procedures and ways of work.
  • Ability and willingness to travel, work outside the normal workday, and effectively deal with a changing work environment.
  • Combined superior communication, interpersonal, time management and persuasive skills with a proven track record in planning and program execution.
  • Ability to demonstrate initiative and resourcefulness, combined with a very strong team oriented approach to work and staff.
  • Exceptional organization and attention to detail is required.
  • Valid driver’s license.

WORK SCHEDULE/CONDITIONS:

  • Regular full-time.  Will require flexible scheduling of work and travel time to accommodate community and volunteer commitments and council-wide events.

EQUIPMENT/SOFTWARE USED:

  • General office equipment
  • Microsoft Office Suite

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Summer Camp Openings

Looking for a fun and adventurous summer job that will help you develop valuable skills? Girl Scout Camp is the place for you! 

Girl Scouts of the Green and White Mountains is seeking staff for our day and resident (overnight) camps. Recent college graduates encouraged to apply.

Unit Assistant

Position Title:    Summer Camp Unit Assistant
Department:     
Outdoor Program
Reports to:       
Outdoor Program Coordinator

Girl Scout Mission: Girl Scouting builds girls of courage, confidence and character, who make the world a better place.

Position Summary:

Unit Assistants are directly responsible for empowering campers to plan and carry out their summer camp activities and programs and ensuring proper supervision of campers under their care. Unit Assistants work under the supervision of a Unit Leader and Core staff at summer camp.

Major Accountabilities:

  1. Ensures that Girl Scout Mission is delivered via daily and weekly summer camp program activities.
  2. Shares the responsibility for conducting successful Girl-Led and Girl-Planned programming at camp.
  3. Supports all camp functions including:  implementing safety and emergency procedures, caring for the site and property, and engaging in all camp-wide activities.

Minimum Qualifications:

  • Minimum age: 18 years at start of camp.
  • Previous Leadership and Supervisory experience with both children and adults.
  • Willingness to accept and exemplify the Girl Scout Promise and Law and become a member of the Girl Scouts of the USA.

Essential Skills and Abilities:

  • Ability to participate in a strenuous, outdoor based, camp program with the campers, while maintaining a high level of energy and enthusiasm.
  • Address needs of individual girls and provide direction and focus when necessary.
  • Ability to respond calmly and exercise good judgement in a crisis or emergency situation.

Work Schedule:

Seasonal Summer positions at Day and Resident Camp. Training varies but will take place within June 8-23.

  • Day Camp Kettleford, Bedford, NH, June 25 - August 17, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Day Camp Seawood, Portsmouth, NH July 9 - August 17, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Day Camp Twin Hills, Richmond, VT, July 9 - August 3, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Day Camp Whispering Pines, Meredith, NH, July 30 - August 10, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Resident Camp Farnsworth, Thetford, VT, June 24 - August 13, 2018; live and work onsite at resident camp; daily and weekly time off will vary.
Unit Leader

Position Title:    Summer Camp Unit Leader
Department:     
Outdoor Program
Reports to:        
Outdoor Program Coordinator

Girl Scout Mission: Girl Scouting builds girls of courage, confidence and character, who make the world a better place.

Position Summary:

Working under the supervision of Core staff at summer camp, Unit Leaders supervise 3-5 Unit Assistants and are directly responsible for ensuring proper supervision of up to 32 campers under their care. Unit Leaders ensure that all campers are aware of all program opportunities within camp and make them available to girls.

Major Accountabilities:

  1. Supervise Unit Assistants in the delivery of summer camp programming and in the execution of the Girl Scout Mission.
  2. Share the responsibility for conducting successful Girl-Led and Girl-Planned programing at camp.
  3. Support all camp functions including: completing daily paperwork, disciplining campers, implementing safety and emergency procedures, caring for the site and property, and engaging in all camp-wide activities.

Minimum Qualifications:

  • Minimum age: 21 years at start of camp.
  • Previous Leadership and Supervisory experience with both children and adults.
  • Willingness to accept and exemplify the Girl Scout Promise and Law and become a member of the Girl Scouts of the USA.

Essential Skills and Abilities:

  • Ability to participate in a strenuous, outdoor based, camp program with the campers, while maintaining a high level of energy and enthusiasm.
  • Supports, Provide guidance, and mentors Unit Assistants; provides written observations and performance evaluations.
  • Address needs of individual girls and provide direction and focus when necessary.
  • Ability to respond calmly and exercise good judgement in a crisis or emergency situation.

Work Schedule:

Seasonal Summer positions at Day and Resident Camp. Training varies but will take place within June 8-23.

  • Day Camp Kettleford, Bedford, NH, June 25 - August 17, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Day Camp Seawood, Portsmouth, NH July 9 - August 17, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Day Camp Twin Hills, Richmond, VT, July 9 - August 3, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Day Camp Whispering Pines, Meredith, NH, July 30 - August 10, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Resident Camp Farnsworth, Thetford, VT, June 24 - August 13, 2018; live and work onsite at resident camp; daily and weekly time off will vary.

Overview of Benefits
 

Girl Scouts of the Green and White Mountains offers flexible work schedules and an environment which supports our core values of respect and cooperation. Our comprehensive benefits package includes:

Medical/Health Insurance
Dental Insurance
Paid Vacations/Sick/Personal Time
401K
Long- and Short-Term Disability Coverage and Life Insurance
11 Paid Holidays Per Year

We also offer some insurance coverage to both employees and volunteers.