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Employment

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Do Something That You Believe In!

Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work. What type of organization would you choose? Would it be a health advocacy organization? A youth service organization? A prevention, education and training organization? Girl Scouts of the Green and White Mountains is all this and more.

Our Council's vision encompasses developing self-esteem, encouraging personal growth, recognizing and addressing gender bias, appreciating diversity, fostering shared values, and developing and using resources effectively.


View some of our current openings here. Click title to reveal job descriptions.

Community Engagement Specialist (NH)

Position Title:            Community Engagement Specialist
Department:
              Mission Delivery
Reports to:
                Assistant Director, Mission Delivery

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Community Engagement Specialist is responsible for successfully culminating recruitment efforts by collecting leads and converting prospective members into registered members for their assigned areas. She/he is responsible for securing increased adult volunteer participation needed to implement Girl Scouting within an assigned area. He or she will work to increase awareness and participation in Girl Scouts through a variety of in person meetings, Discover Girl Scouts events, presentations, and networking opportunities with community organizations, corporations, schools, educators, faith-based intuitions, and other community constituents within an assigned geographic area or throughout all regions of the Council as assigned.

MAJOR ACCOUNTABILITIES:

  1. Assists in achieving the council’s corporate goals for girl and adult membership through implementing membership strategies in assigned areas.
  2. Supports implementation of membership recruiting marketing strategies outlined in the council’s strategic plan, annual business plan and/or other council goals primarily through Discover Girl Scouts (DGS) events, lead generation events, and follow-up phone calls with prospective members.
  3. Follows up on new leads and referrals resulting from field activity in a timely fashion by scheduling DGS events to convert leads to members.
  4. Works with the Assistant Director to determine and develop innovative techniques to ensure the effective delivery of recruitment strategies.
  5. Promotes and assists with Council wide programs, activities, public relations, fund development endeavors, reregistration events, and partnership building.
  6. Collaborates with other departments when necessary to provide proper messaging and appropriate material.
  7. Ensures Leads are entered into Salesforce.
  8. Prepares reports as required.
  9. Works with a cross functional team to develop innovative techniques to ensure ongoing effective delivery of the recruitment strategies.
  10. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to all.
  11. Performs other duties as assigned.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

  • Bachelor’s degree or equivalent experience in sales, recruiting, marketing or related field.
  • Proven sales experience dealing directly with customers preferred.
  • Car and valid driver’s license necessary to carry out assignments.
  • Belief in and supports the mission of the Girl Scouts.
  • Membership in Girl Scouts is strongly encouraged.

LANGUAGE SKILLS:

  • Excellent, effective English language abilities, both oral and written

KNOWLEDGE, SKILLS AND ABILITIES:

  • Self-management and Confidence
  • Active Listening
  • Sales Ambition
  • Marketing Knowledge
  • Interpersonal Relationship Building
  • Sales Skills
  • Customer Service
  • Organization
  • Detail Oriented
  • Goal Driven
  • Ability to lift 35lbs

WORK SCHEDULE:

  • Full Time (35 hr) position based out of Bedford, NH
  • Frequent travel through the Council to accomplish tasks and lead events
  • Four evenings a week and sometimes weekend work as the organization needs
  • Works independently and as part of a cross functional team
  • Able to sit upright and view computer screen for several hours at a time

EQUIPMENT/SOFTWARE USED:

  • General office equipment
  • Customer relationship management system
  • Microsoft Office Suite
  • Salesforce


The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Customer Care Specialist

Position Title:  Customer Care Specialist
Department:    
Customer Relations & Sales
Reports to:      
 Team Lead, Customer Care

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Customer Care Specialist serves as the first point of contact for inquiries via phone, email or other written communication.  The Customer Care Specialist is responsible for providing the highest level of customer service to all members and customers, both external and internal.

IN THIS POSITION YOU WILL:

  1. Creates a welcoming atmosphere when answering incoming calls and requests; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including email, phone, and other written communication utilizing the GSGWM case management data base.
  2. Responds to all inquiries in an appropriate, prompt, and efficient manner; working to provide a positive customer experience; clarifies information, researches issues, locates, and delivers findings; updates case management data base with new information as necessary.
  3. Partners with Tier-2 experts to complete customer inquiries that require elevation; elevate inquiries as necessary to the proper queues.
  4. Coaches and anticipates volunteer needs and provides value added information.
  5. Utilizes the Council’s member relationship management systems to manage, support, and track interactions with volunteers by entering information timely and accurately.
  6. Proactively secures solutions/responses for the council’s case management data base.
  7. Provides administrative support as needed to include filing, data entry [i.e. program support, data clearing queries], equipment check out, and front desk staffing.
  8. Prepares a variety of status reports including activity, follow-up, and adherence to goals.
  9. Works with cross-functional teams to develop innovative techniques to ensure ongoing support for council strategic plans and goals.
  10. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.
  11. Promotes and assists with Council wide programs, activities, public relations and fund development endeavors. 
  12. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Associate Degree with 1 year customer service experience or a High School degree or GED with a minimum of 3 years customer service call center experience or an equivalent combination of education and experience; knowledge and application of effective customer service principles.
  • Able to sit upright and view computer screen for several hours at a time.
  • Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems or other data tracking systems.
  • Ability to lift 35 lbs.
  • Believes in and supports the mission of the Girl Scouts.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Customer Service skills
  • Active Listening
  • Interpersonal Relationship Building
  • Oral and Written Communication
  • Organization
  • Problem Solving
  • Detail Oriented
  • Goal Driven
  • Computer Skills

WORK SCHEDULE:

  • Traditional and occasional non-traditional work hours
  • Office work environment
  • Works independently and as part of a cross functional team
  • Some travel may be required

EQUIPMENT/SOFTWARE USED:

  • Customer relationship management system
  • Salesforce experience preferred
  • Microsoft Office Suite


The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Member Placement Specialist (NH)

Position Title:            Member Placement Specialist
Department:
              Member Placement
Reports to:
                 Director, Mission Delivery

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Member Placement Specialist is responsible for successfully culminating recruitment efforts by initiating and pursuing communication strategies and protocols needed to convert prospective members (leads) to registered members.  The Member Placement Specialist is responsible for securing increased girl and adult volunteer participation as well as the community partnerships needed to implement and deliver Girl Scouting within an assigned area.  

MAJOR ACCOUNTABILITIES:

  1. In conjunction with the Membership Recruitment team, contributes to the development of inside membership recruitment strategies; implements all finalized strategies to meet Council goals.
  2. Supports external recruitment efforts, finalizes and secures membership enrollment leads.
  3. Conducts follow-up on new leads and referrals and other prospective members and community partners, primarily through phone and in written communication.
  4. Manages membership opportunity catalog for new and existing troops; continually updates and enters opportunities into the system; identifies spot availability with troops.
  5. Assist the Director of Member Placement with researches market data, membership trends, multi-cultural data, demographics and other pertinent information to develop and implement individual action plans and schedules to identify specific target contacts in order to secure and close lead generation resulting from the external recruitment efforts.
  6. Answers questions and resolves problems appropriate to inquires resulting in the placement of new members and reinforces customer’s decision to join Girl Scouts.
  7. Prepares a variety of status reports, including activity, follow-up, and adherence to goals.
  8. Works with cross-functional teams to develop innovative techniques to ensure on going effective delivery of the recruitment and placement strategies.
  9. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.
  10. Promotes and assists with Council wide programs, activities, public relations and fund development endeavors.
  11. Performs other duties as assigned.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

  • Bachelor’s degree or 2 years’ experience in sales, recruiting, or marketing experience.
  • Proven sales experience record, preferred.
  • Able to sit upright and view computer screen for several hours at a time.
  • Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems or other data tracking systems.
  • Ability to lift 35 lbs.
  • Belief in the mission of GSGWM, persistence, and the ability to listen.
  • Become a registered Girl Scout member.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Self-management and Confidence
  • Active Listening
  • Sales Ambition
  • Marketing Knowledge
  • Oral and Written Communication
  • Interpersonal Relationship Building
  • Sales Skills
  • Customer Service
  • Organization
  • Detail Oriented
  • Goal Driven
  • Analytical Thinking

WORK SCHEDULE:

Regular full-time schedule to be established within the guidelines of Monday through Friday from 8:00  a.m. to 5:00 p.m. Will require flexible scheduling of work and travel time to accommodate district/Council-wide staff meetings and trainings.

EQUIPMENT/SOFTWARE USED:

  • General office equipment
  • Customer relationship management system
  • Microsoft Office Suite
  • Salesforce

WORKING CONDITIONS:

  • Normal office environment
  • Occasional travel within two-state jurisdiction (New Hampshire and Vermont)
  • Occasional evening and weekend work commitments
  • Travel for professional development training


The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Program Administrator/After School Program (NH & VT)
Manchester, NH, Nashua, NH, Concord, NH, and Burlington, VT Areas

Summary: The Program Administrator has the enthusiasm and ability to generate girls’ interests and curiosities about the ways that they can discover themselves, connect with others, and take action to make the world a better place through the Girl Scout Leadership Experience (GSLE). The nature of this position requires the individual to provide direct service to girls, helping them to develop their leadership skills on an individual or group basis.

Term of Appointment: School year. Renewable upon successful program administration

Supervision: Coordinator, Program Partnerships

Support: Receives support, guidance, supervision and encouragement from the Coordinator of Program Partnerships.

Compensation: $10-12/hour based on experience for 3 hours per week per site with the option of up to five sites in Manchester or Nashua, NH for the duration of the program. This covers the facilitation of weekly two-hour meetings with a half-hour time period before program starts to prepare for the girls and a half-hour time period after the program ends to clean up. The program days differ by site, but the hours in the afternoon between 3:00 PM and 5:00 PM or between 3:30 PM and 5:30 PM.

Responsibilities:

  • Complete all required training, background check, and hiring paperwork prior to first meeting
  • Implement program design and facilitate girl-led troop by encouraging and guiding girls to make decisions together, and pursue their interest and goals.
  • Adheres to and carries out council policies and procedures
  • Follows GWGWM safety guidelines and ensures the health and safety of all participants.
  • Provide guidance, information, and maintain good communication with parents/guardians of girls and site coordinator in-person.
  • Provide feedback to supervisor weekly
  • Be a role model for volunteers, show how a troop is managed and communicate the benefits of being a Girl Scout volunteer
  • Communicates immediately with supervisor in the event of an emergency or crisis.
  • Handles emergency situations, follows up with documentation (incident/accident reports), and submits information to Human Resources in a timely manner.
  • Ensures that all supplies are in place, receipts are turned in.
  • Ensures the facilities are left clean and reports immediately any maintenance needed.
  • Within 2 weeks after term, evaluates the program, concludes any financial and statistical reports, and makes recommendations.
  • Be guided in all actions by the Girl Scout Mission, Promise, and Law.

Qualifications:

  • Experience working with adults and groups of children.
  • Demonstrates good planning skills, problem solving skills, and exhibits strong written and oral communication skills.
  • Ability to communicate with staff, girls, and parents/caregivers in a professional manner.
  • Ability to assess and respond immediately in a crisis.
  • Ability to use sound judgement regarding health and safety of participants.

Core Competencies:

  • Girl focus: Empower girls to lead activities, learn by doing, and cooperate with others on current issues that involve their interests and needs, while having fun.
  • Personal integrity: Demonstrate dependability, professionalism, honesty, credibility and confidentiality.
  • Adaptability: Adjust, modify own behavior, and remain flexible and tolerant in response to changing situations and environments.
  • Oral communication: Express ideas and facts clearly and accurately.
  • Foster diversity: Understand, respect, and embrace differences.
  • Computer skills: Ability to use e-mail and the Internet; become familiar with our website.
  • Organizational Knowledge: Becomes informed regarding key GSUSA and council–specific policies and procedures/practices.

Requirements

  • Successfully complete staff onboarding process, including application, interview, background check, references
  • Provide information that may affect background screening results
  • Complete:
    • Online GS 101
    • Online Volunteer Essentials
    • In-person Troop Fundamentals (abbreviated)

The council will provide:

  • GSUSA Membership and hourly compensation, $10-$12 hourly
  • Copy of the Policies and Procedures
  • Orientation, learning opportunities, and resources to prepare for the position
  • Ongoing support, guidance, and feedback

Reappointment potential based on satisfactory performance of assigned duties and successful recruitment of volunteers to lead a newly formed troop resulting from this program.


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Retail & Administrative Support Specialist (NH)

Position Title:            Retail & Administrative Support Specialist
Department:
              Operations
Reports to:
                Assistant Director, Customer Relations & Sales

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

MAJOR ACCOUNTABILITIES:

  1. Responsible for supporting marketing administrative projects including printing, mailing and completing copy requests.
  2. Provides outstanding customer service to retail store customers and volunteers. Assist customers with purchases and share information about the Girl Scout Program, including available journeys, badges and fun patches.
  3. Provide coverage at the front desk to welcome guests and answer questions as needed.
  4. Perform data entry and reporting within RMS and Opsuite retail management databases for inventory accuracy.
  5. Follow store opening and closing procedures, including balancing the POS register.
  6. Ability to receive and stock merchandise as needed.
  7. Performs other duties as assigned.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

  • High school diploma or GED or equivalent.
  • Previous retail and customer service experience.
  • Previous experience providing administrative support in an office environment.
  • Ability to operate office machines
  • Ability to lift up to 30 lbs.
  • Ability to stand and sit for several consecutive hours.
  • Ability to communicate clearly orally and in writing.
  • Ability to work both independently and with a team.
  • Must have a valid driver’s license and meet employer driving requirements.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Excellent interpersonal and communication skills when working with customers, volunteers, and coworkers.
  • Understanding of or willingness to learn Girl Scout program, policies, standards, procedures and ways of work.
  • Ability to coordinate work, meet deadlines, and handle several tasks concurrently.
  • Ability to communicate clearly orally and in writing.
  • Good command of English grammar and punctuation.
  • Proficient with Microsoft Office applications, including Word and Excel.
  • Proficient with using Outlook to send and manage e-mail correspondence.
  • Ability to work cooperatively in achieving department and council goals.

WORK SCHEDULE:

  • This is a regular full-time, 25-40 hour/week, non-exempt staff position. Work schedule will vary between 25-40 hours/week, depending on department workload. 
  • Hours worked will be between the hours of 8:30-5:30, Monday through Friday. 
  • Occasional evening and weekend hours may be required to support departmental requirements, council programs, and events. 
  • Occasional travel throughout NH and VT may be required to support retail operations, council programs, and events.  

EQUIPMENT/SOFTWARE USED:

  • General Office Equipment/machines
  • RMS and OpSuite
  • Microsoft 365
  • Salesforce


The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Overview of Benefits

Girl Scouts of the Green and White Mountains offers flexible work schedules and an environment which supports our core values of respect and cooperation. Our comprehensive benefits package includes:

Medical/Health Insurance
Dental Insurance
Paid Vacations/Sick/Personal Time
401K
Long- and Short-Term Disability Coverage and Life Insurance
11 Paid Holidays Per Year

We also offer some insurance coverage to both employees and volunteers.