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Employment

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Do Something That You Believe In!

Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work. What type of organization would you choose? Would it be a health advocacy organization? A youth service organization? A prevention, education and training organization? Girl Scouts of the Green and White Mountains is all this and more.

Our Council's vision encompasses developing self-esteem, encouraging personal growth, recognizing and addressing gender bias, appreciating diversity, fostering shared values, and developing and using resources effectively.


View some of our current openings here. Click title to reveal job descriptions.

Cookie Cupboard Coordinator

Position Title:  Cookie Cupboard Manager
Department:    
Product Sales
Reports to:      
 Manager, Product Sales

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Cookie Cupboard Coordinator is responsible for supporting the Manager of Product Sales with maintaining an adequate inventory of Girl Scout Cookies both at their designated Cookie Cupboard as well as throughout NH and Vermont.  She or he is responsible for keeping current, accurate records of the Cupboard’s transactions and inventory, managing the Cupboard inventory to zero is the goal. This individual will need to provide exceptional customer service to troop leaders and be able to answer questions both verbally and written. This position also will require lifting cases of cookies and helping volunteers to load them into their vehicles.

IN THIS POSITION YOU WILL:

  1. Provide exceptional customer service at the cookie cupboard to support the 2018 Cookie Season
  2. Managing cookie inventory both onsite and within our cookie database (eBudde), including a weekly physical count of cupboard inventory.
  3. Coordinate and support all logistics of the product sale as directed by the Manager of Product Sales.
  4. Read and understand the Position Descriptions for Community Product Sales Coordinator and Troop Product Sale Coordinator.
  5. Be available during hours specified for volunteers, in-person, on the telephone, or using online communication tools to support them and to answer their questions.
  6. Remain informed about and comply with the current policies, procedures, and guidelines of Girl Scouts of the Green and White Mountains and Girl Scouts of the USA (GSUSA).

MINIMUM QUALIFICATIONS:

  • Girl focus: Empower girls to lead activities, learn by doing, and cooperate with others on current issues that involve their interests and needs, while having fun.
  • Personal integrity: Demonstrate dependability, honesty, and credibility.
  • Adaptability: Adjust, modify own behavior, and remain flexible and tolerant in response to changing situations and environments.
  • Oral communication: Ability to express themselves clearly and accurately, through both verbal and written communication.
  • Foster diversity: Understand, respect, and embrace differences.
  • Computer skills: Proficient in Excel, Outlook, and previous inventory database management preferred.  

REQUIREMENTS:

  • Must be able to lift up to 25 lbs.
  • Proficient computer skills.
  • Previous customer service experience preferred.
  • Successfully complete Volunteer Management Process, including application, interview, background check, references.
  • Become a registered member of GSUSA.
  • Provide information to update application and contact information as changes occur.
  • Provide updated information that may affect background screening results.

WORK SCHEDULE:

  • Temporary/Part Time
  • 25 hours per week

 

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Customer Care Specialist

Position Title:  Customer Care Specialist
Department:    
Customer Relations & Sales
Reports to:      
 Team Lead, Customer Care

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Customer Care Specialist serves as the first point of contact for inquiries via phone, email or other written communication.  The Customer Care Specialist is responsible for providing the highest level of customer service to all members and customers, both external and internal.

IN THIS POSITION YOU WILL:

  1. Creates a welcoming atmosphere when answering incoming calls and requests; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including email, phone, and other written communication utilizing the GSGWM case management data base.
  2. Responds to all inquiries in an appropriate, prompt, and efficient manner; working to provide a positive customer experience; clarifies information, researches issues, locates, and delivers findings; updates case management data base with new information as necessary.
  3. Partners with Tier-2 experts to complete customer inquiries that require elevation; elevate inquiries as necessary to the proper queues.
  4. Coaches and anticipates volunteer needs and provides value added information.
  5. Utilizes the Council’s member relationship management systems to manage, support, and track interactions with volunteers by entering information timely and accurately.
  6. Proactively secures solutions/responses for the council’s case management data base.
  7. Provides administrative support as needed to include filing, data entry [i.e. program support, data clearing queries], equipment check out, and front desk staffing.
  8. Prepares a variety of status reports including activity, follow-up, and adherence to goals.
  9. Works with cross-functional teams to develop innovative techniques to ensure ongoing support for council strategic plans and goals.
  10. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.
  11. Promotes and assists with Council wide programs, activities, public relations and fund development endeavors. 
  12. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Associate Degree with 1 year customer service experience or a High School degree or GED with a minimum of 3 years customer service call center experience or an equivalent combination of education and experience; knowledge and application of effective customer service principles.
  • Able to sit upright and view computer screen for several hours at a time.
  • Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems or other data tracking systems.
  • Ability to lift 35 lbs.
  • Believes in and supports the mission of the Girl Scouts.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Customer Service skills
  • Active Listening
  • Interpersonal Relationship Building
  • Oral and Written Communication
  • Organization
  • Problem Solving
  • Detail Oriented
  • Goal Driven
  • Computer Skills

WORK SCHEDULE:

  • Traditional and occasional non-traditional work hours
  • Office work environment
  • Works independently and as part of a cross functional team
  • Some travel may be required

EQUIPMENT/SOFTWARE USED:

  • Customer relationship management system
  • Salesforce experience preferred
  • Microsoft Office Suite


The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Retail & Administrative Support Specialist (NH)

Position Title:            Retail & Administrative Support Specialist
Department:
              Operations
Reports to:
                Assistant Director, Customer Relations & Sales

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

MAJOR ACCOUNTABILITIES:

  1. Responsible for supporting marketing administrative projects including printing, mailing and completing copy requests.
  2. Provides outstanding customer service to retail store customers and volunteers. Assist customers with purchases and share information about the Girl Scout Program, including available journeys, badges and fun patches.
  3. Provide coverage at the front desk to welcome guests and answer questions as needed.
  4. Perform data entry and reporting within RMS and Opsuite retail management databases for inventory accuracy.
  5. Follow store opening and closing procedures, including balancing the POS register.
  6. Ability to receive and stock merchandise as needed.
  7. Performs other duties as assigned.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

  • High school diploma or GED or equivalent.
  • Previous retail and customer service experience.
  • Previous experience providing administrative support in an office environment.
  • Ability to operate office machines
  • Ability to lift up to 30 lbs.
  • Ability to stand and sit for several consecutive hours.
  • Ability to communicate clearly orally and in writing.
  • Ability to work both independently and with a team.
  • Must have a valid driver’s license and meet employer driving requirements.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Excellent interpersonal and communication skills when working with customers, volunteers, and coworkers.
  • Understanding of or willingness to learn Girl Scout program, policies, standards, procedures and ways of work.
  • Ability to coordinate work, meet deadlines, and handle several tasks concurrently.
  • Ability to communicate clearly orally and in writing.
  • Good command of English grammar and punctuation.
  • Proficient with Microsoft Office applications, including Word and Excel.
  • Proficient with using Outlook to send and manage e-mail correspondence.
  • Ability to work cooperatively in achieving department and council goals.

WORK SCHEDULE:

  • This is a regular full-time, 25-40 hour/week, non-exempt staff position. Work schedule will vary between 25-40 hours/week, depending on department workload. 
  • Hours worked will be between the hours of 8:30-5:30, Monday through Friday. 
  • Occasional evening and weekend hours may be required to support departmental requirements, council programs, and events. 
  • Occasional travel throughout NH and VT may be required to support retail operations, council programs, and events.  

EQUIPMENT/SOFTWARE USED:

  • General Office Equipment/machines
  • RMS and OpSuite
  • Microsoft 365
  • Salesforce


The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


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Summer Camp Openings

Looking for a fun and adventurous summer job that will help you develop valuable skills? Girl Scout Camp is the place for you! 

Girl Scouts of the Green and White Mountains is staff for our day and resident (overnight) camps. Recent college graduates encouraged to apply.

Unit Assistant

Position Title:    Summer Camp Unit Assistant
Department:     
Outdoor Program
Reports to:       
Outdoor Program Coordinator

Girl Scout Mission: Girl Scouting builds girls of courage, confidence and character, who make the world a better place.

Position Summary:

Unit Assistants are directly responsible for empowering campers to plan and carry out their summer camp activities and programs and ensuring proper supervision of campers under their care. Unit Assistants work under the supervision of a Unit Leader and Core staff at summer camp.

Major Accountabilities:

  1. Ensures that Girl Scout Mission is delivered via daily and weekly summer camp program activities.
  2. Shares the responsibility for conducting successful Girl-Led and Girl-Planned programming at camp.
  3. Supports all camp functions including:  implementing safety and emergency procedures, caring for the site and property, and engaging in all camp-wide activities.

Minimum Qualifications:

  • Minimum age: 18 years at start of camp.
  • Previous Leadership and Supervisory experience with both children and adults.
  • Willingness to accept and exemplify the Girl Scout Promise and Law and become a member of the Girl Scouts of the USA.

Essential Skills and Abilities:

  • Ability to participate in a strenuous, outdoor based, camp program with the campers, while maintaining a high level of energy and enthusiasm.
  • Address needs of individual girls and provide direction and focus when necessary.
  • Ability to respond calmly and exercise good judgement in a crisis or emergency situation.

Work Schedule:

Seasonal Summer positions at Day and Resident Camp. Training varies but will take place within June 8-23.

  • Day Camp Kettleford, Bedford, NH, June 25 - August 17, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Day Camp Seawood, Portsmouth, NH July 9 - August 17, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Day Camp Twin Hills, Richmond, VT, July 9 - August 3, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Day Camp Whispering Pines, Meredith, NH, July 30 - August 10, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Resident Camp Farnsworth, Thetford, VT, June 24 - August 13, 2018; live and work onsite at resident camp; daily and weekly time off will vary.
Unit Leader

Position Title:    Summer Camp Unit Leader
Department:     
Outdoor Program
Reports to:        
Outdoor Program Coordinator

Girl Scout Mission: Girl Scouting builds girls of courage, confidence and character, who make the world a better place.

Position Summary:

Working under the supervision of Core staff at summer camp, Unit Leaders supervise 3-5 Unit Assistants and are directly responsible for ensuring proper supervision of up to 32 campers under their care. Unit Leaders ensure that all campers are aware of all program opportunities within camp and make them available to girls.

Major Accountabilities:

  1. Supervise Unit Assistants in the delivery of summer camp programming and in the execution of the Girl Scout Mission.
  2. Share the responsibility for conducting successful Girl-Led and Girl-Planned programing at camp.
  3. Support all camp functions including: completing daily paperwork, disciplining campers, implementing safety and emergency procedures, caring for the site and property, and engaging in all camp-wide activities.

Minimum Qualifications:

  • Minimum age: 21 years at start of camp.
  • Previous Leadership and Supervisory experience with both children and adults.
  • Willingness to accept and exemplify the Girl Scout Promise and Law and become a member of the Girl Scouts of the USA.

Essential Skills and Abilities:

  • Ability to participate in a strenuous, outdoor based, camp program with the campers, while maintaining a high level of energy and enthusiasm.
  • Supports, Provide guidance, and mentors Unit Assistants; provides written observations and performance evaluations.
  • Address needs of individual girls and provide direction and focus when necessary.
  • Ability to respond calmly and exercise good judgement in a crisis or emergency situation.

Work Schedule:

Seasonal Summer positions at Day and Resident Camp. Training varies but will take place within June 8-23.

  • Day Camp Kettleford, Bedford, NH, June 25 - August 17, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Day Camp Seawood, Portsmouth, NH July 9 - August 17, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Day Camp Twin Hills, Richmond, VT, July 9 - August 3, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Day Camp Whispering Pines, Meredith, NH, July 30 - August 10, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
  • Resident Camp Farnsworth, Thetford, VT, June 24 - August 13, 2018; live and work onsite at resident camp; daily and weekly time off will vary.
Begin the Summer Camp Staff Application Here

You can also visit us at any of the following job fairs for more information:

Thursday, February 22 UNH Outdoor Jobs and Career Fair,
Durham, NH
Tuesday, February 27 UNH Job Fair,
Durham, NH
Thursday, March 1 UVM Job Fair,
Burlington, VT
Wednesday, March 7 Vermont Technical College,
Randolph, VT
Thursday, March 22 Keene State College,
Keene, NH
Tuesday, April 3 Lyndon State College,
Lyndonville, VT
Friday, April 6 Manchester Community College,
Manchester NH
Thursday, April 12 NH College and University Job Fair,
St. Anselm College
Thursday, April 19 Johnson State College,
Johnson, VT

Overview of Benefits
 

Girl Scouts of the Green and White Mountains offers flexible work schedules and an environment which supports our core values of respect and cooperation. Our comprehensive benefits package includes:

Medical/Health Insurance
Dental Insurance
Paid Vacations/Sick/Personal Time
401K
Long- and Short-Term Disability Coverage and Life Insurance
11 Paid Holidays Per Year

We also offer some insurance coverage to both employees and volunteers.