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Employment

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Do Something That You Believe In!

Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work. What type of organization would you choose? Would it be a health advocacy organization? A youth service organization? A prevention, education and training organization? Girl Scouts of the Green and White Mountains is all this and more.

Our Council's vision encompasses developing self-esteem, encouraging personal growth, recognizing and addressing gender bias, appreciating diversity, fostering shared values, and developing and using resources effectively.


Director of Finance
Position Title:             Director of Finance
Department: Finance
Reports to: Finance Controller

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Director of Finance is responsible for managing all aspects of GSGWM accounting, finance and general ledger. They will lead all day-to-day finance operations and supervise a team including functional responsibility over accounting, accounts payable, financial reporting, cash management, grant accounting, and budget management. The Director of finance will also serve as the primary liaison to the external auditor. They will ensure that GSGWM has the systems and procedures in place to support effective program implementation and conduct flawless audits.

ESSENTIAL FUNCTIONS:

  1. Supervise staff and operations if AP/AR and Senior Accountant
  2. Monitor and manage working capital and facilitate electronic transfer of funds
  3. Maintain investments accounting for endowments
  4. Support the CEO in engaging the board’s audit and finance committees around issues and trends in financial operating models and delivery
  5. Maintain accounting records for fixed assets, capital projects, depreciation and amortization.
  6. Establish strong internal controls to safeguard financial assets.
  7. Oversee tax administration and compliance, including payroll tax returns
  8. Overnight of restricted funds and ensures timely/accurate income projections
  9. Prepare monthly financial statements
  10. Assist with annual operating budget planning w/ senior staff
  11. Make budget recommendations where applicable
  12. Work with CEO to develop council wide budget for BOD approval
  13. Analyze and report on variances through monthly budget to actual summaries
  14. Manage year end close
  15. Ensure compliance with local, state, and federal financial reporting requirements

COMPETENCIES:

  • Exceptional Oral & Written Communication Flexible & Organized
  • Strategic Problem Solving Goal Driven
  • Self/Management & Confidence Demonstrated Leadership Ability

SUPERVISORY RESPONSIBILITY:

  • 3+ FTE'S

WORK ENVIRONMENT:

  • Typical office environment

POSITION TYPE/EXPECTED HOURS OF WORK:

  • 35-40 FT Benefits Eligible

TRAVEL:

  • Some travel is expected for this position

REQUIRED EDUCATION AND EXPERIENCE:

  • Background Check Required
  • Bachelor Degree (B.A or B.S) in Accounting, Finance or Business Administration from a four-year college
  • CPA Preferred

AAP/EEO STATEMENT:

The Girl Scouts of the Green and White Mountains is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The Girl Scouts of the Green and White Mountains is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disability.

Customer Care Specialist
Position Title:             Customer Care Specialist
Department: Customer Relations & Sales
Reports to: Team Lead, Customer Care

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Customer Care Specialist serves as the first point of contact for inquiries via phone, email or other written communication.  The Customer Care Specialist is responsible for providing the highest level of customer service to all members and customers, both external and internal.

MAJOR ACCOUNTABILITIES:

  1. Creates a welcoming atmosphere when answering incoming calls and requests; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including email, phone, and other written communication utilizing the GSGWM case management data base.
  2. Responds to all inquiries in an appropriate, prompt, and efficient manner; working to provide a positive customer experience; clarifies information, researches issues, locates, and delivers findings; updates case management data base with new information as necessary.
  3. Partners with Tier-2 experts to complete customer inquiries that require elevation; elevate inquiries as necessary to the proper queues. 
  4. Coaches and anticipates volunteer needs and provides value added information.
  5. Utilizes the Council’s member relationship management systems to manage, support, and track interactions with volunteers by entering information timely and accurately. 
  6. Proactively secures solutions/responses for the council’s case management data base.
  7. Provides administrative support as needed to include filing, data entry [i.e. program support, data clearing queries], equipment check out, and front desk staffing].  
  8. Prepares a variety of status reports including activity, follow-up, and adherence to goals.
  9. Works with cross-functional teams to develop innovative techniques to ensure ongoing support for council strategic plans and goals.
  10. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council. 
  11. Promotes and assists with Council wide programs, activities, public relations and fund development endeavors. 
  12. Other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Associate Degree with 1 year customer service experience or a High School degree or GED with a minimum of 3 years customer service call center experience or an equivalent combination of education and experience; knowledge and application of effective customer service principles.
  • Able to sit upright and view computer screen for several hours at a time.
  • Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems or other data tracking systems.
  • Ability to lift 35 lbs.
  • Belief in and supports the mission of the Girl Scouts.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Customer Service skills 
  • Active Listening
  • Interpersonal Relationship Building
  • Oral and Written Communication
  • Organization
  • Problem Solving 
  • Detail Oriented
  • Goal Driven
  • Computer skills

WORK SCHEDULE AND CONDITIONS:

  • Traditional and occasional  non-traditional work hours
  • Office work environment
  • Works independently and as part of a cross functional team
  • Some travel may be required

EQUIPMENT/SOFTWARE USED:

  • Customer relationship management system 
  • Salesforce experience preferred
  • Microsoft Office Suite

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The Girl Scouts of the Green and White Mountains is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disability.

Program Delivery Specialist, Family and Community Engagement
Position Title:             Program Delivery Specialist, Family and Community Engagement
Department: Girl Experience
Reports to: Director, Girl Experience

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Program Delivery Specialist, Family & Community Engagement position at Girl Scouts of the Green and White Mountains (GSGWM) is responsible for successfully executing the Girl Scout Leadership Experience through supporting, training, increasing awareness, and delivering programs to our membership. She/he is responsible for building stronger girl and adult volunteer retention efforts needed through program facilitation. She/he will be responsible for training, supporting, and cultivating new part-time Facilitators and Episodic Volunteers. She/he is expected to lead by example and be a role model for peers and other council staff. She/he will responsible to seek out and cultivate new relationships with individuals and organizations in order to better serve our membership.

MAJOR ACCOUNTABILITIES:

  1. Assists in achieving GSGWM’s goals for girl and adult retention through program implementation.
  2. Supports the implementation of strategies outlined in the council’s strategic plan, annual business plan, and/or other council goals.
  3. Follows up on leads and referrals resulting from field activity related to Family Engagement & Community Programs.
  4. Works with the director of Girl Experience to determine and develop innovative techniques to ensure the effective delivery of retention strategies.
  5. Promotes and assists with council-wide programs, activities, public relations, fund development endeavors, and partnership building.
  6. Responsible for promoting, facilitating, and increasing participation in family events, including: Juliettes (girls not in a traditional troop), Virtual Programs, lending library, community-wide events, Girl Scouts Loves State Parks, faith-based awards, traditional badges and journeys, and other programs.
  7. Responsible for recruiting and training registered and episodic volunteers for program purposes to aid in: family events, Juliettes, Virtual Programs, lending library, community-wide events, Girl Scouts Love State Parks, faith-based awards, traditional badges and journeys, and other programs.
  8. Other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience in related field.
  • Proven program experience dealing directly with customers.
  • Car and valid driver’s license necessary to carry out assignments.
  • Belief in and supports the mission of the Girl Scouts.
  • Membership in Girl Scouts strongly encouraged.

LANGUAGE SKILLS:

  • Excellent, effective English language abilities, both oral and written

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Self-management and Confidence.
  • Active Listening
  • Marketing Knowledge
  • Interpersonal Relationship Building
  • Ability to lift 35lbs
  • Sales skills
  • Customer Centric 
  • Organization
  • Detail Oriented
  • Goal Driven
  • Leads by Example
  • Models exemplary office etiquette
  • Positive Attitude 
  • Cultivates Team Environment

WORK SCHEDULE AND CONDITIONS:
This position is non-exempt, hourly position. Basic hours consist of 1-3 nights per week and every other weekend. Will require flexible scheduling of work and travel time to accommodate council-wide program needs.

Position is based out of Bedford, NH or Williston, VT, requires 5 work days per week.

  • Normal office environment
  • Able to sit upright and view computer screen for several hours at a time
  • Ability to lift 35lbs
  • Regular travel within two-state jurisdiction (New Hampshire and Vermont)
  • Evening and weekend work commitments
  • Travel for professional development training
  • Works independently and as part of a cross-functional team

EQUIPMENT/SOFTWARE USED:

  • General office equipment
  • Microsoft Office Suite
  • Salesforce Customer Relationship Management System
  • Council Cell Phone

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The Girl Scouts of the Green and White Mountains is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disability.

Program Delivery Specialist, Leadership
Position Title:             Program Delivery Specialist, Leadership
Department: Girl Experience
Reports to: Director, Girl Experience

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Program Delivery Specialist, Leadership position at Girl Scouts of the Green and White Mountains (GSGWM) is responsible for successfully executing the Girl Scout Leadership Experience through, training, increasing awareness, and delivering programs to our membership. She/he is responsible for building stronger girl and adult volunteer retention efforts through program facilitation. She/he will be responsible for recruiting, training, and supporting new, part-time Facilitators and Episodic Volunteers. She/he is expected to lead by example and be a role model for peers and other council staff.  She/he will responsible to seek out and cultivate new relationships with individuals and organizations in order to better serve our membership.

MAJOR ACCOUNTABILITIES:

  1. Assists in achieving the goals of Girl Scout of the Green and White Mountain (GSGWM) for girl and adult retention through program implementation.
  2. Supports the implementation of strategies outlined in the council’s strategic plan, annual business plan, and/or other council goals.
  3. Follows up on leads and referrals resulting from field activity related to Leadership Programs.
  4. Works with the director of Girl Experience to determine and develop innovative techniques to ensure the effective delivery of retention strategies.
  5. Promotes and assists with council-wide programs, activities, public relations, fund development endeavors, and partnership building.
  6. Responsible for promoting, facilitating, and increasing participation in GSGWM programming, including: Higher Awards, Program Aides, Girls Rock the Capital NH & VT, civics badges and journeys, entrepreneurship, community service, and other programs.
  7. Responsible for recruiting and training registered and Episodic Volunteers for program purposes to aid in: Higher Awards, Program Aide, Girls Rock the Capital NH & VT, civics badges and journeys, entrepreneurship, community service, and other programs.
  8. Other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience in related field.
  • Proven program experience dealing directly with customers.
  • Car and valid driver’s license necessary to carry out assignments.
  • Belief in and supports the mission of the Girl Scouts.
  • Membership in Girl Scouts strongly encouraged.

LANGUAGE SKILLS:

  • Excellent, effective English language abilities, both oral and written

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Self-management and Confidence.
  • Active Listening
  • Marketing Knowledge
  • Interpersonal Relationship Building
  • Ability to lift 35lbs
  • Sales skills
  • Customer Centric
  • Organization
  • Detail Oriented
  • Goal Driven
  • Leads by Example
  • Models exemplary office etiquette
  • Positive Attitude
  • Cultivates Team Environment

WORK SCHEDULE AND CONDITIONS:
This position is non-exempt, hourly position. Basic hours consist of 1-3 nights per week and every other weekend. Will require flexible scheduling of work and travel time to accommodate council-wide program needs.

Position is based out of Bedford, NH or Williston, VT, requires 5 work days per week.

  • Normal office environment
  • Able to sit upright and view computer screen for several hours at a time
  • Ability to lift 35lbs
  • Regular travel within two-state jurisdiction (New Hampshire and Vermont)
  • Evening and weekend work commitments
  • Travel for professional development training
  • Works independently and as part of a cross-functional team

EQUIPMENT/SOFTWARE USED:

  • General office equipment
  • Microsoft Office Suite
  • Salesforce Customer Relationship Management System
  • Council Cell Phone

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The Girl Scouts of the Green and White Mountains is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disability.

Overview of Benefits
 

Girl Scouts of the Green and White Mountains offers flexible work schedules and an environment which supports our core values of respect and cooperation. Our comprehensive benefits package includes:

Medical/Health Insurance
Dental Insurance
Paid Vacations/Sick/Personal Time
401K
Long- and Short-Term Disability Coverage and Life Insurance
11 Paid Holidays Per Year

We also offer some insurance coverage to both employees and volunteers.