Employment

Position Title:  Communications and PR Manager
Department:    Sales and Marketing
Reports to:       Director of Sales and Marketing

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Communications/PR Manager is charged with promoting Girl Scouts of the Green and White Mountains across all channels: including but not limited to print, radio, online and television. She or he must be a global thinker, with a cross functional focus to support and further our Girl Scout mission, through communications, to our internal and external audience.  The Communications/ PR Manager is responsible for creating, editing and proofing content based on guidelines and direction provided by the Director, Marketing, Communications and Special Programs, GSGWM CEO, and GSUSA. 

MAJOR ACCOUNTABILITIES:

1. Manages and engages the media through strong professional relationships with print, radio and TV editors/reporters.
2. Ensures consistency of message and brand in all materials being distributed to internal/external audiences.
3. Stays well-informed of GSUSA communications and updates across all departments and makes recommendations for our council to implement.
4. Directly manages all written communications including but not limited to: e-newsletters and emails, Cookie Chronicles, press releases, invitations and social media.  As defined by the strategic priorities, any communication, sent to 50 or more individuals, will be reviewed and sent by marketing using Salesforce Marketing Cloud (SFMC).
5. Using historical data and analytics, the Communications/ PR Manager will be required to recommend a yearly communications calendar following the Girl Scout membership year, by month, which includes: emails, social media, and website timelines and updates and present to the Director, Marketing, Communications and Special Programs for review and approval.
6. Provides ongoing support and guidance to staff, girls and volunteers as needed so that they may speak accurately and eloquently to the media.
7. Collaborates and assigns work to the P/T Public Relations member to meet our communication and marketing goals.
8. Supervises staff and works collaboratively to implement communications plan.
9. Supports the Council Product Sales.
10. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or equivalent experience in a related field.
• Experience in media engagement, reporting.
• Demonstrable planning, problem solving, written and oral communication skills.
• Understanding of and proficiency in current social media forums.
• Available for occasional evening and weekend meetings or training.
• Belief in the mission of GSGWM, persistence, and the ability to listen.
• Car and valid driver’s license necessary to carry out assignments.
• Available for occasional evening and weekend meetings or training.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate clearly in writing and orally.
• Ability to manage budgets and financial resources effectively.
• Ability to work both independently and with a team in furtherance of stated goals.
• Ability to move inventory as necessary.
• Ability to sit at a desk for extended periods of time.

WORK SCHEDULE:

• Traditional and occasional non-traditional work hours
• Office work environment, occasional telecommuting may be authorized
• Works independently and as part of a cross functional team
• Some travel may be required

EQUIPMENT/SOFTWARE USED:

• General office equipment
• Customer relationship management system
• Microsoft Office Suite
• Salesforce

^{The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.}

Position Title:  Customer Care Specialist
Department:    Customer Relations & Sales
Reports to:       Team Lead, Customer Care

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Customer Care Specialist serves as the first point of contact for inquiries via phone, email or other written communication.  The Customer Care Specialist is responsible for providing the highest level of customer service to all members and customers, both external and internal.

IN THIS POSITION YOU WILL:

1. Creates a welcoming atmosphere when answering incoming calls and requests; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including email, phone, and other written communication utilizing the GSGWM case management data base.
2. Responds to all inquiries in an appropriate, prompt, and efficient manner; working to provide a positive customer experience; clarifies information, researches issues, locates, and delivers findings; updates case management data base with new information as necessary.
3. Partners with Tier-2 experts to complete customer inquiries that require elevation; elevate inquiries as necessary to the proper queues.
4. Coaches and anticipates volunteer needs and provides value added information.
5. Utilizes the Council’s member relationship management systems to manage, support, and track interactions with volunteers by entering information timely and accurately.
6. Proactively secures solutions/responses for the council’s case management data base.
7. Provides administrative support as needed to include filing, data entry [i.e. program support, data clearing queries], equipment check out, and front desk staffing.
8. Prepares a variety of status reports including activity, follow-up, and adherence to goals.
9. Works with cross-functional teams to develop innovative techniques to ensure ongoing support for council strategic plans and goals.
10. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.
11. Promotes and assists with Council wide programs, activities, public relations and fund development endeavors. 
12. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• Associate Degree with 1 year customer service experience or a High School degree or GED with a minimum of 3 years customer service call center experience or an equivalent combination of education and experience; knowledge and application of effective customer service principles.
• Able to sit upright and view computer screen for several hours at a time.
• Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and customer relationship management systems or other data tracking systems.
• Ability to lift 35 lbs.
• Believes in and supports the mission of the Girl Scouts.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Customer Service skills
• Active Listening
• Interpersonal Relationship Building
• Oral and Written Communication
• Organization
• Problem Solving
• Detail Oriented
• Goal Driven
• Computer Skills

WORK SCHEDULE:

• Traditional and occasional non-traditional work hours
• Office work environment
• Works independently and as part of a cross functional team
• Some travel may be required

EQUIPMENT/SOFTWARE USED:

• Customer relationship management system
• Salesforce experience preferred
• Microsoft Office Suite

^{The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.}

Position Title:  Membership Growth Specialist
Department:    Mission Delivery
Reports to:       Assistant Director, Mission Delivery

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

POSITION SUMMARY:

The Membership Growth Specialist is responsible for successfully culminating recruitment efforts by collecting leads and converting prospective members into registered members for their assigned areas. She/he is responsible for securing increased adult volunteer participation needed to implement Girl Scouting within an assigned area. He or she will work to increase awareness and participation in Girl Scouts through a variety of in person meetings, Discover Girl Scouts events, presentations, and networking opportunities with community organizations, corporations, schools, educators, faith-based intuitions, and other community constituents within an assigned geographic area or throughout all regions of the Council as assigned.

IN THIS POSITION YOU WILL:

1. Assists in achieving the council’s corporate goals for girl and adult membership through implementing membership strategies in assigned areas.
2. Supports implementation of membership recruiting marketing strategies outlined in the council’s strategic plan, annual business plan and/or other council goals primarily through Discover Girl Scouts (DGS) events, lead generation events, and follow-up phone calls with prospective members.
3. Follows up on new leads and referrals resulting from field activity in a timely fashion by scheduling DGS events to convert leads to members.
4. Works with the Assistant Director to determine and develop innovative techniques to ensure the effective delivery of recruitment strategies.
5. Promotes and assists with Council wide programs, activities, public relations, fund development endeavors, reregistration events, and partnership building.
6. Collaborates with other departments when necessary to provide proper messaging and appropriate material.
7. Ensures Leads are entered into Salesforce.
8. Prepares reports as required.
9. Works with a cross functional team to develop innovative techniques to ensure ongoing effective delivery of the recruitment strategies.
10. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to all.
11. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or equivalent experience in sales, recruiting, marketing or related field.
• Proven sales experience dealing directly with customers preferred.
• Car and valid driver’s license necessary to carry out assignments.
• Belief in and supports the mission of the Girl Scouts.
• Membership in Girl Scouts is strongly encouraged.

REQUIREMENTS:

• Must be able to lift up to 25 lbs.
• Proficient computer skills.
• Previous customer service experience preferred.
• Successfully complete Volunteer Management Process, including application, interview, background check, references.
• Become a registered member of GSUSA.
• Provide information to update application and contact information as changes occur.
• Provide updated information that may affect background screening results.

LANGUAGE SKILLS:

• Excellent, effective English language abilities, both oral and written

KNOWLEDGE, SKILLS, AND ABILITIES:

• Self-management and Confidence.
• Active Listening
• Sales Ambition
• Marketing Knowledge
• Interpersonal Relationship Building
• Ability to lift 35lbs
• Sales skills
• Customer Service
• Organization
• Detail Oriented
• Goal Driven

WORK SCHEDULE/CONDITIONS:

• This is a full time position
• Frequent travel through the Council to accomplish tasks and lead events
• Schedule includes up to four evenings a week and occasional weekend support for Council initatives
• Works independently and as part of a cross functional team
• Able to sit upright and view computer screen for several hours at a time

EQUIPMENT/SOFTWARE USED:

• General office equipment
• Customer relationship management system
• Microsoft Office Suite
• Salesforce

^{The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.}

Position Title:            Retail & Administrative Support Specialist
Department:              Operations
Reports to:                Assistant Director, Customer Relations & Sales

GIRL SCOUT MISSION:  Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

MAJOR ACCOUNTABILITIES:

1. Responsible for supporting marketing administrative projects including printing, mailing and completing copy requests.
2. Provides outstanding customer service to retail store customers and volunteers. Assist customers with purchases and share information about the Girl Scout Program, including available journeys, badges and fun patches.
3. Provide coverage at the front desk to welcome guests and answer questions as needed.
4. Perform data entry and reporting within RMS and Opsuite retail management databases for inventory accuracy.
5. Follow store opening and closing procedures, including balancing the POS register.
6. Ability to receive and stock merchandise as needed.
7. Performs other duties as assigned.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or GED or equivalent.
• Previous retail and customer service experience.
• Previous experience providing administrative support in an office environment.
• Ability to operate office machines
• Ability to lift up to 30 lbs.
• Ability to stand and sit for several consecutive hours.
• Ability to communicate clearly orally and in writing.
• Ability to work both independently and with a team.
• Must have a valid driver’s license and meet employer driving requirements.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent interpersonal and communication skills when working with customers, volunteers, and coworkers.
• Understanding of or willingness to learn Girl Scout program, policies, standards, procedures and ways of work.
• Ability to coordinate work, meet deadlines, and handle several tasks concurrently.
• Ability to communicate clearly orally and in writing.
• Good command of English grammar and punctuation.
• Proficient with Microsoft Office applications, including Word and Excel.
• Proficient with using Outlook to send and manage e-mail correspondence.
• Ability to work cooperatively in achieving department and council goals.

WORK SCHEDULE:

• This is a regular full-time, 25-40 hour/week, non-exempt staff position. Work schedule will vary between 25-40 hours/week, depending on department workload. 
• Hours worked will be between the hours of 8:30-5:30, Monday through Friday. 
• Occasional evening and weekend hours may be required to support departmental requirements, council programs, and events. 
• Occasional travel throughout NH and VT may be required to support retail operations, council programs, and events.  

EQUIPMENT/SOFTWARE USED:

• General Office Equipment/machines
• RMS and OpSuite
• Microsoft 365
• Salesforce

^{The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.}

Position Title:    Summer Camp Unit Assistant
Department:     Outdoor Program
Reports to:        Outdoor Program Coordinator

Girl Scout Mission: Girl Scouting builds girls of courage, confidence and character, who make the world a better place.

Position Summary:

Unit Assistants are directly responsible for empowering campers to plan and carry out their summer camp activities and programs and ensuring proper supervision of campers under their care. Unit Assistants work under the supervision of a Unit Leader and Core staff at summer camp.

Major Accountabilities:

1. Ensures that Girl Scout Mission is delivered via daily and weekly summer camp program activities.
2. Shares the responsibility for conducting successful Girl-Led and Girl-Planned programming at camp.
3. Supports all camp functions including:  implementing safety and emergency procedures, caring for the site and property, and engaging in all camp-wide activities.

Minimum Qualifications:

• Minimum age: 18 years at start of camp.
• Previous Leadership and Supervisory experience with both children and adults.
• Willingness to accept and exemplify the Girl Scout Promise and Law and become a member of the Girl Scouts of the USA.

Essential Skills and Abilities:

• Ability to participate in a strenuous, outdoor based, camp program with the campers, while maintaining a high level of energy and enthusiasm.
• Address needs of individual girls and provide direction and focus when necessary.
• Ability to respond calmly and exercise good judgement in a crisis or emergency situation.

Work Schedule:

Seasonal Summer positions at Day and Resident Camp. Training varies but will take place within June 8-23.

• Day Camp Kettleford, Bedford, NH, June 25 - August 17, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
• Day Camp Seawood, Portsmouth, NH July 9 - August 17, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
• Day Camp Twin Hills, Richmond, VT, July 9 - August 3, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
• Day Camp Whispering Pines, Meredith, NH, July 30 - August 10, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
• Resident Camp Farnsworth, Thetford, VT, June 24 - August 13, 2018; live and work onsite at resident camp; daily and weekly time off will vary.

Position Title:    Summer Camp Unit Leader
Department:     Outdoor Program
Reports to:        Outdoor Program Coordinator

Girl Scout Mission: Girl Scouting builds girls of courage, confidence and character, who make the world a better place.

Position Summary:

Working under the supervision of Core staff at summer camp, Unit Leaders supervise 3-5 Unit Assistants and are directly responsible for ensuring proper supervision of up to 32 campers under their care. Unit Leaders ensure that all campers are aware of all program opportunities within camp and make them available to girls.

Major Accountabilities:

1. Supervise Unit Assistants in the delivery of summer camp programming and in the execution of the Girl Scout Mission.
2. Share the responsibility for conducting successful Girl-Led and Girl-Planned programing at camp.
3. Support all camp functions including: completing daily paperwork, disciplining campers, implementing safety and emergency procedures, caring for the site and property, and engaging in all camp-wide activities.

Minimum Qualifications:

• Minimum age: 21 years at start of camp.
• Previous Leadership and Supervisory experience with both children and adults.
• Willingness to accept and exemplify the Girl Scout Promise and Law and become a member of the Girl Scouts of the USA.

Essential Skills and Abilities:

• Ability to participate in a strenuous, outdoor based, camp program with the campers, while maintaining a high level of energy and enthusiasm.
• Supports, Provide guidance, and mentors Unit Assistants; provides written observations and performance evaluations.
• Address needs of individual girls and provide direction and focus when necessary.
• Ability to respond calmly and exercise good judgement in a crisis or emergency situation.

Work Schedule:

Seasonal Summer positions at Day and Resident Camp. Training varies but will take place within June 8-23.

• Day Camp Kettleford, Bedford, NH, June 25 - August 17, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
• Day Camp Seawood, Portsmouth, NH July 9 - August 17, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
• Day Camp Twin Hills, Richmond, VT, July 9 - August 3, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
• Day Camp Whispering Pines, Meredith, NH, July 30 - August 10, 2018; Mon-Fri; hours vary within 7am-6pm; Wed 7am-8pm.
• Resident Camp Farnsworth, Thetford, VT, June 24 - August 13, 2018; live and work onsite at resident camp; daily and weekly time off will vary.